We stayed in the hotel side of this resort.(It has villas as well) the resort itself is well laid out with multiple two story buildings and well appointed rooms. This resort has 3pools. Plus access to the pools available on the villa side. Restaurant on site was great(we only ate Breakfast there). Pools and pool staff were also great. The reason for the 3star instead of 4star rating is to do with Management continually messing up our breakfast package and we continually had to fix it almost Everyday. When I am told "don't worry we will have it fixed for you" I expect that to mean you will fix it. Not just remove the charge and have the same issue the next day. My vacation and the property were great, but this constant issue left me with a sour taste and I will have to question whether I should use this Westin property again.
about 1 month ago
The resort was awesome, as I would expect a westin to be. It was super kid friendly, almost too much so. At several times, it felt more like a Disney area resort. There was a waterside at the pool, yard games, bike rentals, dive in movies, a game room (most games were out of service during our visit). My son's favorite things - animals on property with a scavenger hunt to locate them all and the dog available for adoption in the lobby. Because it was so kid friendly, there were some drawbacks. At dinner at the restaurant on property, 730pm Saturday night, large groups were letting children play tag around their table, throw thing across their table, yelling. Yes, I understand kids will be kids. But we purposefully went to dinner at a later hour to enjoy a quiet, peaceful meal. If we return to this property, we'll probably opt to eat off site.
3 months ago
Played both the Pete Dye course and the Gary Player course. The Pete Dye course at the main resort was in great shape given the hot June weather. The people who work in the pro shop and the snack bar need some tips on what it means to work in the hospitality business. They didn't seem to want to be there and were not very welcoming. It also took 15 minutes to order and get 3 hotdogs when it should have taken 5. The Gary Player course is the better of the two layouts BUT... it doesn't seem to get as much TLC, since it's not directly at the resort (it's a short drive away). The bunkers on the course were atrocious with standing water in many and just in overall poor shape. They had also aerated the greens a few days before we played and failed to tell us this weekend booking our tee time. It's too bad... these courses have the potential to deliver a five star experience but they just don't.