Nice to have a restaurant and hotel rooms available near the Pacific Crest Trail. We stayed at the resort between PCT section hikes. This property has lots of potential. Unfortunately, it's lacking key elements needed to succeed. Amenities like the hot springs, RV park and spa are not open. Golf course is in such rough shape it should not be open. But, probably the larger issue is that the management doesn't understand the concept of hospitality. The closed iron gate across the entrance says it all. "Don't walk around the grounds. Don't touch anything. Absolutely no check-in before 4pm". Suggestions: Create a warm and inviting atmosphere. Keep the gate open. Don't ignore customers/guests when they walk in because you're busy. Smile. Ask guests how their stay was, show a little flexibility. I could go on, but this is enough to work on. Hospitality 101.
Jim Weese sr
6 days ago
I grew up nearby in the 60's and actually worked here a couple of summers while in High School. The resort was as great then as it is now I stayed in one of the cottages not long ago and ate at the dining room, the cottages are spacious and are very relaxing. the dining room serves great meals by very professional staff.
9 days ago
The place is nice but under a lot of construction. Rooms are clean and nice. No TV tho... So not for the faint of heart.