The resort was gorgeous along with the rooms, though they are noisy if you have a connecting room. Jack's Bar past the lobby is definitely where you want to eat if you're going to be staying in the resort. I had some wings and a burger, both were quality meals, especially the grilled wings - sauce was awesome too.
Now, onto the not-so-great. I went to the local coffee shop inside the hotel and bought a turkey sandwich, when I went to eat it the meat and sandwich were beyond room temperature...completely unacceptable when you're serving meat of any kind. Thankfully though, the young lady working refunded my money for the sandwich.
Ann Peterson- MIRealtor-248-495-8877
20 days ago
I must share my incredible experience!! I was attending the Michigan Realtor Convention this week and had the pleasure of having Andrea at guest services. I was so impressed by her professional courtesy, knowledge of the area and genuine personality...she really loves what she does and it shows. I would go back because she is there. She helped create my incredible first time experience at the resort.. Andrea is 5 stars. The room was nice too!
about 2 months ago
We haven't stayed in the towers yet but the rooms are older but comfortable. I was a little disappointed we don't have at least a mini fridge but overall, the beds are comfortable and the showers have good water pressure. The Spa is a completely different story... it's by far the REASON we come (or at least for me)...the staff is super friendly and in all the massages I've had over several years, every time we have one at Grand Traverse, it is by far one of the most relaxing. The facilities are great and extremely family friendly.