We stayed at Marriott Eagle Crest while in Ypsilanti for our Family Reunion. The hotel was unique, clean, and exquisite. In addition, the staff was very friendly and helpful, especially Larry! Our family could not stop talking about his wonderful personality and spirit. He made our stay even more enjoyable! We're, definitely, staying there again, and we're hoping to see Larry, Annahey, and a few others.
29 days ago
They gave us the wrong room 5 times. Our last room had no sheets, pillow cases, and a dirty comforter. I had to put my own bedding on the bed, take the comforter to the front desk, and asked that someone look at the ice machine because I had to go to another floor to get ice. We checked in at 1:30 pm but did not get into the right room until after 6 pm. Two hours into our stay in the right room, the front desk accused me and our guests in the room next to us of partying and smoking. We asked security to come and check the room out. The staff stated that they were too busy to look but they would be up there later. We asked several times that they come right away so that they don’t think that we were trying to cover anything up. They finally sent someone up and they confirmed that it was not us or our guests. They offered us a free drink coupon for 3 people. There were 6 of us all together. The following morning we were told at 9:00 am that we had to pay for our rooms in full even though we weren’t checking out until Sunday. We paid for both of our rooms for the entire weekend. We were told for all the head aches and troubles a refund of $85.00 would be credited to us. We were grateful and continued on with our day. We thought that all the issues were finally resolved. The manager flagged us down numerous times during our stay to argue the validity of our stories and she stated that she felt the compensation of the free appetizer, and the free drinks were sufficient enough. She stated that she would give us a $50 instead of the original $85. We were so frustrated by this time that we just took it. We paid for our rooms via cash but they insisted on refunding the credit to our card. She never apologized to us on the day of check out. Instead she had someone else apologize on her behalf and she read us the notes left on our account. She admitted us that she didn’t have all the facts or all the details but she was sticking with what she knew. We were absolutely floored and appalled that they would treat us this way. We even spent an additional $90 on room services and tipped every single waiter, waitress, housekeeper and other staff that continued to try and help make our stay better. Needless to say, I will never stay here again. Our headache and troubles was not worth their food or drinks or $50 credit. Management is a joke and they do not believe in customer service. WORST HOTEL IN AMERICA.
about 1 month ago
Amazing setting for a daily fee golf course. Practice range overlooks lake and feels like Northern Michigan.
Entire staff is knowledgeable and friendly
Great pace of play (weekday afternoon)
Biggest surprise was the fabulous food in the grill. I'd be there lots if I didn't live an hour away.
Only "problem" was condition of forward tee boxes. They could've used some care.