I recently stayed at the Woodcliff Hotel and Spa and I can truly say it was an amazing experience. My family and I had planned a mini stay of 4 days to spend time in Rochester with family. Christine at the front desk was extremely warm and accommodating. She had mentioned that she was new and I told her I travel a lot for work and stay in many hotels and she was doing great. Once I got into my room which I booked I thought I should see if I can upgrade to a suite so my 1 and 3 year old could have some area to play a little. I walked back down to the desk and Melissa and Jess were willing and able to help me. I explained I was there for 4 days and would like to try and upgrade to a suite. They were more than generous for a nominal fee to upgrade to a suite. They also went above and beyond at our request for a box fan and went as far as to take the one out of the maintenance room for us. Sorry to the maintenance guys because it was very warm the first week in July. I would recommend this hotel to anyone that wants top notch service and a top notch facility. Thank you all!
about 1 month ago
Staff is polite, responsive and very helpful overall. The facility is just beautiful. In fact this is one of the nicest hotels I have stayed in. It is well maintain, the exterior and views are just wonderful, the fitness facility is up to date and has plenty machines. It was a very pleasant and comfortable stay for me. In terms of pricing, I paid ~$100 per night with taxes, discounted based on bundled deal with flight and rental car, which for me is not at all expensive, especially given my experience.
3 months ago
Great views, friendly and helpful staff, some nice happy hour deals at the bar. The hot tub is alright, it could likely stand to be re-tiled, and they should probably not use as much chlorine as they do.
We got a couples massage while we were there. The girl who massaged me was wonderful, my girlfriend wasn't too fond on the guy who massaged her though. All around great atmosphere and nice experience. I would love to visit again.