West Course at Pocono Manor Inn & Golf Resort Ratings & Reviews
about 1 month ago
TL;DR: This vacation best suits someone who lives in the city and wants a quick 3 days to escape into the wilderness with easy access for people unfamiliar with the activities on the resort, such as fishing or hiking. The overall service is terrible, there is no night life in and outside of the resort area and it feels as if you need to be a pain in the ass to the faculty to get most of the other activities done .
The best: The people working at the horseback range were very passionate about their job and the trail is lengthy, feels like a full experience. We did not play golf but the golf course was taken care of and well managed, to supplement people such as us who didn't play golf the driving range was satisfactory and entertaining.
The mediocre/not so impressive: Activities such as archery, BB gun shooting, field activities such as can jam, are very casually managed. The archery field consists of four large stationary hay bags a short distance from the sports resort and the BB gun targets are just stationary cans hanging from a string. The person running the sports activities manor just nonchalantly gave us the guns/bow and arrow and pointed us in the direction of the field. The hiking trails are short, about a mile and a half and there are only two of them.
The bad: The gun range/clay pigeon shooting was unavailable (nothing too awful about this, but still just sucked).
The resort itself:
The best: There exists an indoor (temperature controlled) and outdoor pool (no heating), during our visit we experienced two rainy days making the outdoor pool's water too cold to enjoy, so the indoor pool served us well in ameliorating this issue.
The mediocre/not so impressive: The food was not bad, and the alcohol was relatively cheap (in price, not quality). The view is nice from the dining room, and there is plenty of space to relax and sit down with friends to enjoy. The fire pit was only lit once during the 4 days we stayed.
The bad: The game room's games were malfunctioned and did not work sometimes, the pool tables had no pool balls (even after asking for service to provide some, we did not get any), the air hockey was missing a puck, the checker/chess board was missing quite a significant amount of pieces. The rooms did not have a microwave or a refrigerator, and constant trips to the ice machine were required. Everything inside and outside of the resort closes past 5pm, no night life.
The working staff:
The best: No comment
The Mediocre/The not so impressive: No comment
The bad: You constantly feel like you are a serious pain in the ass in order to get any of the resort faculty to help. The front desk did not inform us that magnets affect the room key card until three times after making the same mistake. The staff ignored/forgot requests made, such as providing billiard balls for the billiard table and remembering to not charge us for breakfast after paying in advance for the bed and breakfast package. The intercommunication was awful, there exists a frozen drink bar open from noon to 8pm which was closed at 2:30pm for some reason, and I had to go through four different staff members to finally get someone to assist me. The people working at the pizzeria took our money in cash and then waited 30 minutes later to ask us to remind her how we paid for this, only to inform us that there was no more pizza dough left in the PIZZERIA. Among many other problems, the service was simply terrible.
If you can find a neighboring resort in the same area, look towards there.
about 1 month ago
Staff is friendly. A great experience . for being higher rated I expected better service and better value of food for breakfast buffet since this is a resort. Food was cold and tasted the same if worst than fast food. Room was changed when we arrived. On the phone we were told queen bed with microwave and small fridge. We ended up with 2 double beds no fridge no microwave. All in all we made the best of it .
4 days ago
Great resort with lots to do. Beautiful views and nice service. Wish the restaurants had more gluten free options, we had to leave and get food elsewhere for each meal because they couldn't really accommodate a gluten allergy. But we enjoyed the resort and had a nice stay.